nnael Platform Privacy Notice

This page describes what we collect when you use nnael and how we keep that data protected. We at nnael take your privacy seriously — we collect only the information necessary to verify your identity, process your deposits and withdrawals, and operate our platform securely.

Our nnael platform operates in supported jurisdictions where online gaming is permitted by local law. When you create an account, you provide personal information (name, email, date of birth, address) and payment details (bank account or e-wallet identifier). We use this information to verify who you are, comply with anti-money-laundering regulations, and ensure your withdrawals reach the correct account.

We do not sell your data to third parties. We do not use your information for marketing without your consent. We do not share your betting history or account balance with anyone outside our compliance and support teams. This notice explains our full data practice.

What Data We Collect on nnael

Account Registration Data

When you register on nnael, we collect your legal name, email address, phone number, date of birth, and residential address. We also collect your username and password (encrypted). This information is required to create your account and verify your identity.

Identity Verification Documents

We at nnael require government-issued identity documents (passport or national ID) and proof of address (utility bill, bank statement, or official letter) to comply with Know Your Customer (KYC) regulations. We store scanned copies of these documents in a secure, encrypted database. We do not share these documents with third parties except where required by law enforcement or regulatory authorities.

Payment Information

When you deposit or withdraw on nnael, we collect payment method details — your bank account number, e-wallet identifier (for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet), or virtual account code. We do not store your full bank account number or card details. We store only the last four digits and the payment method type for your records.

Our nnael payment processors (third-party payment gateways) handle the actual transaction. These processors comply with PCI DSS (Payment Card Industry Data Security Standard) and encrypt all payment data in transit and at rest.

Betting and Gaming Activity

We record your betting history on nnael — which matches you bet on (Liga 1, Piala Indonesia, Piala AFF, Champions League, live-dealer tables, slots, esports), your stake amounts, and the outcome. We use this data to settle bets, detect fraud, and comply with regulatory reporting requirements. Your betting history is private and visible only to you and our compliance team.

Note: We do not share your betting history with other users, advertisers, or third-party analytics companies. Your gaming activity on nnael remains confidential.

Technical and Device Data

We collect your IP address, browser type, device type, and operating system when you access nnael. We use this data to detect fraud, prevent account takeover, and improve our platform performance. We also use cookies and similar tracking technologies to remember your login preferences and language settings.

Session cookies: We use session cookies to keep you logged in while you use nnael. These cookies expire when you close your browser.
Preference cookies: We store your language preference and theme choice (light or dark mode) in cookies so nnael remembers your settings.
Analytics cookies: We use analytics to measure page load times and identify technical issues on nnael. We do not use analytics to track individual user behaviour.
Security cookies: We use security tokens to prevent cross-site request forgery (CSRF) attacks on nnael.

How We Use Your Data and Your Rights on nnael

Our Data Use on nnael

We use your data on nnael for the following purposes: to verify your identity and comply with KYC regulations; to process your deposits and withdrawals; to settle your bets and gaming outcomes; to detect and prevent fraud; to respond to your support requests; and to comply with legal and regulatory obligations.

We do not use your data on nnael for marketing, profiling, or automated decision-making. We do not sell your data to advertisers, data brokers, or third-party companies. We do not use your betting history to build a profile of your preferences or risk level.

Third-Party Processors and Data Sharing

Our nnael platform uses third-party service providers to operate securely. These include payment processors (for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers), cloud hosting providers, and identity verification services. We share only the minimum data necessary with each processor — for example, we share your name and bank account number with our payment processor, but not your betting history.

We require all third-party processors to sign data processing agreements that commit them to protecting your data and using it only for the purposes we specify. Our servers may sit outside your jurisdiction (for example, in Singapore or the European Union), but your data remains encrypted and protected under our privacy standards.

Your Rights on nnael

You have the right to access your personal data on nnael. You can download your account information, betting history, and payment records from your account settings. You have the right to correct inaccurate data — if your name or address is wrong, contact our support team and we will update it.

You have the right to request deletion of your account and associated data on nnael, subject to legal retention requirements. If you request account deletion, we will close your account and delete your personal data within 30 days, except for records we must retain for anti-money-laundering compliance (typically 5-7 years).

You have the right to object to our use of your data on nnael. If you do not wish to receive support emails or account notifications, you can disable these in your account settings. You have the right to lodge a complaint with your local data protection authority if you believe we have mishandled your data.

Data Retention on nnael

We retain your account data on nnael for as long as your account is active. If you close your account, we retain your data for seven years to comply with anti-money-laundering and tax regulations. After seven years, we delete your personal data unless we are required by law to retain it longer.

We retain your betting history and transaction records for seven years. We retain your identity verification documents (passport, address proof) for seven years. We retain your IP address and device logs for 90 days.

Data Security on nnael

We at nnael use industry-standard encryption (TLS 1.2 or higher) to protect your data in transit. We encrypt your data at rest using AES-256 encryption. We restrict access to your data to authorised staff only — our compliance team, support team, and technical team. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.

If we detect a data breach on nnael, we will notify you within 72 hours and provide guidance on how to protect your account. We will also notify relevant regulatory authorities as required by law.

Contact Us About Your Data on nnael

If you have questions about how we handle your data on nnael, or if you wish to exercise your rights (access, correction, deletion), contact our privacy team through the Help section on our platform. We will respond to your request within 14 days.

We at nnael are committed to protecting your privacy. We collect only the data we need, we keep it secure, and we use it only for the purposes we describe. Your trust is essential to our platform, and we take that responsibility seriously.